MANILA, PHILIPPINES – Robinsons Hotels and Resorts (RHR), the hospitality arm of Robinsons Land Corporation (RLC), proudly announces its achievement of the prestigious Great Place To Work® Certification™ for the third consecutive year. This significant milestone underscores RHR’s sustained commitment to fostering a world-class work environment built on trust, respect, and fairness for its entire workforce, including employees from its key home-grown brands Summit Hotels and Go Hotels.
The latest survey, the comprehensive Trust Index©, revealed an outstanding 97% employee trust rating, a clear indication of the positive and supportive culture RHR has cultivated. This is significantly higher than the 65% of employees at a typical company in the Philippines who say their workplace is a great one. The certification, awarded by the global authority on workplace culture, Great Place To Work®, is a testament to RHR's "Hospitality by Heart" philosophy, which extends not only to its guests but also to its dedicated employees.
RHR's consistent certification highlights its success in maintaining high-trust relationships across all levels of the organization, even as the company navigates the evolving landscape of the hospitality industry, proving its status as a premier employer of choice.
"Being recognized for three years running is an incredible honor that belongs to our entire team. We view our people as co-partners in our journey, and knowing they feel supported and inspired is a great motivation for me as a leader," said Barun Jolly, Robinsons Hotels and Resorts Senior Vice President and Business Unit General Manager. "There is a powerful synergy between a happy workplace and world-class service. By prioritizing our employees’ well-being, we enable them to deliver the genuine, heartfelt hospitality that defines who we are."
RLC President and CEO, Mybelle V. Aragon-GoBio, congratulated the team on the achievement. "This recognition affirms the excellence of our hospitality team and showcases how our vision of thoughtful, people-centered development creates a gold standard for the industry. In an environment where our employees are empowered to grow and feel valued, we continue to lead through service excellence and heartfelt hospitality. This achievement inspires us as we remain at the forefront of the industry, supported by the talent and dedication of our people."
RHR's distinctive culture harmonizes visionary leadership with genuine empowerment. This methodology is demonstrated by the group's success in cultivating internal talent, with team members progressing from entry-level roles to leadership positions within the hotels. By supplying the necessary resources and demonstrating authentic commitment, RHR converts employment into fulfilling, sustainable careers. Furthermore, the company facilitates opportunities for team members to effect significant change in the community beyond their primary responsibilities, notably through Corporate Social Responsibility initiatives where employees create specialized training modules to equip young individuals with essential life skills..
Robinsons Hotels and Resorts, with its 10 distinct brands and 31 properties across 20 cities and municipalities, continues to set the benchmark for workplace excellence in the Philippine hospitality sector, proving that a culture of high trust is a key driver of business success and exceptional guest experiences.